Manfred Kets de Vries is one of the most authoritative voices on organizational dynamics, leadership, executive coaching, and psychotherapy today. In all his roles, he has noticed that questions are now, increasingly, coming back to one thing – the wider state of the world. Using an engaging and highly readable style throughout the book, Manfred helps us to make sense of the confusing and, some might say, psychotic times in which we now live.
Revealing the darker side of leadership, Manfred explores the tendency for people to adopt ‘sheeple’ or herd-like behavior, the populist threat that we are facing, the dangers that come with feelings of perceived injustice, the rise of dictatorships, and the impact of Leviathan (neo-authoritarian) leadership behavior. Guided by theoretical concepts, the book provides readers with a better understanding of the underlying forces that drive these phenomena to the surface. What are the psychological dynamics at play? Why do groups of people behave in this manner? Beyond merely diagnosing what’s happening, Manfred introduces various coping strategies to counteract the emergence of these regressive forces.
The book offers a unique and original approach to answering the micro- and macro-psychological questions of how to mitigate against populism and autocratic leadership, and will be of interest to the general reader as well as the key audiences of organizational leaders, psychoanalysts, coaches, psychotherapists, sociologists and social psychologists.
This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers.
Readers will gain a thorough understanding of the conceptual foundations of CRM, see CRM in practice through illustrative case examples and exercises, and understand how to organise customer data gathering, analysis, and presentation for decision making. The book achieves these outcomes by first considering strategic CRM before moving into operational CRM and, finally, onto analytical aspects of CRM.
The fifth edition has been fully updated to include:
A series of new case examples to illustrate CRM within various regional and industrial contexts, including those relevant to large, medium, and small enterprises
A series of new exercises and discussion questions to help readers understand CRM concepts and to support pedagogical processes, particularly in higher education environments
A greater emphasis on managerial applications of CRM through new content to help guide managers
An updated account of new and emerging technologies relevant to CRM
Expanded coverage of customer experience (CX), customer engagement (CE), and customer journey management (CJM)
Customer Relationship Management is essential reading for advanced undergraduate and postgraduate students studying CRM, Sales Management, Customer Experience Management, and Relationship Marketing, as well as executives who oversee CRM functions. Online resources include an Instructor’s Manual, chapter-by-chapter PowerPoint slides, and a bank of exam questions.
Where did we come from?
What is our connection with other life forms?
What are the mechanisms of mind that define what it means to be a human being?
In the seventh edition of this revolutionary textbook, David M. Buss examines human behavior from an evolutionary perspective, providing students with the conceptual tools needed to study evolutionary psychology and apply them to empirical research on the human mind. Content is organised by topic, beginning with the challenges of survival, mating, parenting, and kinship; progressing to challenges of group living, including cooperation, aggression, sexual conflict and status, prestige, and social hierarchies.
Key features of this edition include:
Updated and enhanced material based on an explosion of new theories and research, including dozens of new references
Expanded coverage of topics including socioecology, behavior, emotions, and gender
Exploration of evolutionary mismatches in several domains such as survival, kinship, and mating, including a discussion of internet dating
With a wealth of student-friendly pedagogy including critical thinking questions and case study boxes supporting the application of evolutionary psychology to real-world situations, this is an invaluable resource for undergraduates studying psychology, biology, and anthropology. The textbook is also supported by a range of instructor resources, including PowerPoint slides, a test bank, and an instructor’s manual, to help students achieve their higher learning goals.
Bitcoin isn’t just for criminals, speculators, or wealthy Silicon Valley entrepreneurs – despite what the headlines say. In an imperfect world of rampant inflation, creeping authoritarianism, surveillance, censorship, and financial exclusion, bitcoin empowers individuals to elude the expanding reach and tightening grip of institutions both public and private. So although bitcoin is money, it isn’t just money. Bitcoin is resistance money.
Resistance Money: A Philosophical Case for Bitcoin begins by explaining why bitcoin was invented, how it works, and where it fits among other kinds of money. The authors then offer a framework for evaluating bitcoin from a global perspective and use it to examine bitcoin’s monetary policy, censorship-resistance, privacy, inclusion, and energy use. The book develops a comprehensive and measured case that bitcoin is a net benefit to the world, despite its imperfections. Resistance Money is intended for all, from the clueless to the specialist, from the proponent to the die-hard skeptic, and everyone in between.
Key Features:
Provides a philosophical approach that makes use of multiple disciplines in its analysis
Offers a clearly written, measured academic treatment of bitcoin, comprehensive in scope and free of ideological baggage
Includes information on the financial, social, and environmental costs of bitcoin, how these costs are sometimes exaggerated, and how they might be mitigated
Addresses the strongest arguments against bitcoin and shows how some succeed and most come up short.
Capitalism, Socialism and Democracy remains one of the greatest works of social theory written in the twentieth Century. Schumpeter's contention that the seeds of capitalism's decline were internal, and his equal and opposite hostility to centralist socialism have perplexed, engaged and infuriated readers since the book's first publication in 1943. By refusing to become an advocate for either position, Schumpeter was able both to make his own great and original contribution and to clear the way for a more balanced consideration of the most important social movements of his and our time.
This Routledge Classics edition includes a new Introduction by one of the world’s leading economists, Joseph Stiglitz.
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