Every organisation is plagued by destructive friction. Lengthy and convoluted emails, inefficient processes, and antiquated procedures can all be obstacles to excellence at work.Yet some forms of friction are incredibly useful. Often teams need to slow down, struggle and develop some bad ideas to find that rare good one. And leaders who attempt to improve workplace efficiency often make things even worse.
Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”
Sutton and Rao will help you to:
dentify where to avert and repair bad organisational friction
acknowledge where to maintain and inject good friction
reframe friction troubles that can’t be immediately fixed, so they feel less threatening
repair failing organisations
The Friction Project is the ultimate guide to making the right things easier and the wrong things harder.
Nicole Oruwari has the perfect life: a handsome husband, a palatial house in the heart of Lagos and a glamorous group of friends. She left London and a troubled family past behind to become part of a community of expat wives.
But when Nicole disappears without a trace after a boat trip, the cracks in her so-called perfect life start to show. As the investigation turns up nothing but dead ends, her aunt Claudine flies to Nigeria to take matters into her own hands. As she digs into her niece's life, she uncovers a hidden truth. But the more she finds out about Nicole, the more Claudine's own buried history threatens to come to light.
The hilarious, myth-busting survival guide to the human body from TikTok's favourite General Surgeon.
Though the odds are stacked against us, the human body has an extraordinary tendency to survive...
Full of hard-learned lessons and health hacks from Dr Karan Rajan's years working the hospital wards, This Book May Save Your Life is a head-to-toe ode to our amazing bodies - warts and all - that will help you to worry less and live better for longer.
Here, Dr Karan explains the weird and wonderful bodily functions that keep us going, and offers practical advice to help you thrive when things go wrong, including:
THE DANGERS OF PLUCKING YOUR NOSE HAIRS
YOUR UNTAPPED NATURAL REFLEXES TO COMBAT STRESS
HOW TO MANAGE PAIN WITH SIMPLE MIND TRICKS
AND WHY YOU SHOULD NEVER HOLD IN A FART
Elliot Weiner is a historian with a passion for Morris dancing and Warren Harding, ‘the shallowest President in history'. After Weiner receives a research grant to write a book on Harding’s tumultuous life, he gets wind of a trunkful of the twenty-ninth president’s billets-doux, rumoured to be guarded by his ancient mistress on her declining Hollywood Hills estate. There's no depth to which he won't stoop, no moral boundary he won't traverse and no preposterous scheme he won't machinate to get at them.
First published in 1983, My Search for Warren Harding garnered immediate acclaim and was described by the Los Angeles Review of Books as 'a classic picaresque novel in the tradition of Cervantes'; Robert Plunket’s original fans included Amy Sedaris, Larry David and Madonna. In this deliciously bonkers novel, The Aspern Papers meets A Confederacy of Dunces meets Sunset Boulevard meets pure, glorious, hair-raising farce.
Murderer or saviour? You decide. . .
Rome, 1656
In the shadowy backstreets of the Eternal City lies an apothecary’s shop – a place for women to take their heartbreaks and troubles. Herbs for childbirth. Tarot readings to tell their fortunes. An undetectable poison that can kill in four drops.
Alongside her circle of female poisoners, Giulia Tofana dispenses her deadly potion to free the downtrodden women of the city from their abusive husbands.
A path she’s determined to follow after a harrowing childhood in Palermo.
But even in a time of plague, it does not go unnoticed when the men of Rome begin to fall like flies.
With a newly elected Pope hell-bent on ridding the city of heretics and witches, and the Holy Office of the Inquisition on her tail, Giulia is in more danger than ever. . .
How far will she go for the women who need her help?
Exploring the realities of what it is like to be a woman who rebels against society, A Poisoner’s Tale takes the reader on a tense, challenging but spellbinding journey. This is not just a retelling of the legend of Giulia Tofana but an ode to sisterhood and motherhood, to defiance and secret rebellion.
Following weeks of heavy rain, the earth comes sliding down on one of Larvik’s residential areas, burying a handful of houses.
Detective William Wisting is quick to join the rescue operation. Luckily, by sunrise the next day, it becomes clear that the landslide has claimed no victims.
And yet, just twenty-four hours later, a body is found – a victim who was killed before the landslide.
As Wisting opens an investigation into the mysterious murder, he soon discovers this death might have dangerous ties to a series of ongoing cases.
And the clues start leading Wisting not towards an enemy on the outside – but to a traitor in his own unit…
A BROTHER. A SISTER. A LOT OF EMOTION IN ONE APARTMENT.
This is the story of Greta and Valdin: twenty-something brother and sister with a near-unpronounceable surname, a sprawling Maori-Russian-Catalonian family and questionable taste in partners.
While Valdin can’t seem to get over his ex-boyfriend who fled the country, Greta has an unrequited crush on fellow English tutor Holly, who uses her for admin support. But all hope is not lost for these lovelorn siblings. Through the misadventures and mess of modern adulthood, at least they still have each other — unless drama gets in the way.
From bad dates to family feuds and embarrassing karaoke nights, this acclaimed bestseller from New Zealand is a fresh, heartwarming and hilarious story about the trials and tribulations of love in its many forms.
We all have things we rely on going our way to help us feel calm and happy. Your partner waking up in a good mood. No traffic on the way to work. No queues at the supermarket. And no rain on your day off.But what happens when things don’t work out that way? We fall back on soothing habits. A trip to the cupboard for snacks. Scrolling on social media. A few beers or a couple of glasses of wine after a stressful day.Make Change that Lasts will show you the nine causes of these responses and show you how to respond to them more consciously. Blending ancient philosophy with twenty years of experience as a GP, Dr Rangan Chatterjee reveals that the key to long-lasting health and happiness is to find what truly works for you. With so many contrasting expert voices, it is time to become the expert in you, so you can make change that lasts.
When investigative journalist Miren Triggs is sent a photo of Gina Pebbles – a girl who’s been missing for a decade – she doesn’t know what to think.
Before she has a chance to follow the trail, though, she’s called to investigate a shocking case nearby. A teenage girl has been found crucified in a church in the suburbs.
Desperate for answers, Miren is torn between trying to catch a killer, and find the missing girl.
But could it be possible that these cases are linked? Someone sent Miren that photo. Someone tipped her off to the murder.
But who? And why? And can Miren find the truth, before she becomes the target?
Rowan Mayfair is special.
A brilliant neurosurgeon with a hidden legacy, she’s unaware that she’s a descendent of an ancient witch bloodline.
Michael Curry was dead.
When a drowned body washes up on the coast of California, Rowan finds him one day and brings him back to life.
Now, he lives with a mysterious and terrifying new power.
Drawn together by a fierce and irresistible bond, they must dive into the secrets that surround them both.
And when dark truths are uncovered, the witching hour begins.
The Mayfair Witches are in danger.
There is a new, unimaginable threat to the family – the Taltos, a species gifted with preternatural knowledge who created Lasher, the being who gave the witches their power and
almost destroyed them.
Unknown to the Mayfairs, another Taltos still lives. And Rowan is still tied to the grief of the past, unable to move on.
But as the witching hour comes to an end, Rowan must find the courage once again to face her past and, together with Michael, confront the legacy of the Mayfair Witches head on.
The third hypnotic book in her epic story of the Mayfair witches, following The Witching Hour and Lasher
From Willow Smith and Jess Hendel comes a powerful and groundbreaking historical epic about an African warrior in the world of the Vikings.
Lore, legend, and history tell us of the Vikings: warrior-kings on epic journeys of conquest and plunder. But the stories we know are not the only stories to tell. There is another story, one that has been lost to the mists of time: the saga of the dark queen.
That saga begins with Yafeu, a defiant yet fiercely compassionate young warrior who is stolen from her home in the flourishing Ghanaian empire and taken as a slave to a distant kingdom in the North. There she is thrust into a strange, cold world of savage shield maidens, tyrannical rulers, and mysterious gods.And there she also finds something unexpected: a kindred spirit. She comes to serve Freydis, a shy princess who couldn’t be more different than the confident and self-possessed Yafeu.
But they both want the same thing: to forge their own fate. Yafeu inspires Freydis to dream of a future greater than the one that the king and queen have forced upon her. And with the princess at her side, Yafeu learns to navigate this new world and grows increasingly determined to become one of the legendary shield maidens.
For Yafeu may have lost her home, but she still knows who she is, and she’s not afraid to be the flame that burns a city to the ground so a new world can rise from the ashes. She will alter the course of history - and become the revolutionary heroine of her own myth.
The Mayfairs are dying.
Lasher, a spirit conjured in seventeenth-century Scotland by the first ‘witch’, has returned. Once a curse to his creator and her descendants, Lasher is back and ready to bring chaos to the Mayfair family.
And his next target is none other than Rowan Mayfair.
Meanwhile, Rowan has disappeared. As the new queen of the coven, Rowan must stay on the
run to save her life and her legacy before it’s too late.
From the beloved author of the Vampire Chronicles, the second installation of her spellbinding Mayfair Chronicles—the inspiration for the hit television series.
'A curious amalgam of gothic, glamour fiction, alternate history, and high soap opera.'
The Washington Post Book World
'[W]hen I found Rice's work I absolutely loved how she took that genre and (…) made [it] feel so contemporary and relevant.'
Sarah Pinborough, bestselling author of Behind Her Eyes
All Charlie Masterson wants is to graduate Oxford. With a first, obviously. But then his life gets turned upside down when Evie Waters waltzes into his philosophy class. Evie Waters, the one-time, very careless owner of his heart. A heart he has no intention of giving away ever again, therefore he needs to come up with a plan to make sure that doesn’t happen.
Violet Brooks has her life together, mostly. She’s a term into reading English at Oxford, and she’s hoping for the lead in the University’s summer production of Twelfth Night. There’s just one tiny snag. Her brother’s best friend just asked her to be his fake girlfriend. Her brother’s best friend who she’s been in love with since the first time she saw him.
Evie’s reappearance makes it hard for Charlie to focus on anything but repelling her advances. While Violet is now immersed in the role of a lifetime.
As Charlie and Violet spend more time together, it soon becomes hard to tell where the acting ends and real life begins, especially when Charlie starts looking at Violet the way she’s always looked at him.
Because all’s fair in love and war, right?
At a time when women are more vocal than ever about our lives, there's one last taboo. We need to talk about porn.
When we think about porn today, we still mostly think about men. Men as the producers and the consumers. Women as the product. Most women aren't talking to each other about what they do and don't do with porn - not really. And when we do talk about it, we are divided into unhelpful binaries: for or against? Liberation or coercion? Too sexual or not sexual enough? But in a world where porn sites get more traffic than Netflix, Amazon plus Twitter combined, and one of the leading sites claims a third of its users are women, isn't it time to change that?
In this book, interviews with 100 women result in an extraordinary and powerful conversation on pornography. How they first encountered it. How they consume it. How it has affected their sex lives. What they like and what they don't. And what it means for their relationships.
Eye-opening, provocative and deeply moving, this book navigates the polarised public debates, to open an intimate window into porn and the sexual lives of women today.
Who and what are supercommunicators? They're the people who can steer a conversation to a successful conclusion. They are able to talk about difficult topics without giving offence. They know how to make others feel at ease and share what they think. They're brilliant facilitators and decision-guiders. How do they do it?
In this groundbreaking new book, Charles Duhigg unravels the secrets of the supercommunicators to reveal the art – and the science – of successful communication. He unpicks the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart. He reveals the conversational questions and gambits that bring people together. And he shows how even the most tricky of encounters can be turned around. In the process, he shows why a CIA operative was able to win over a reluctant spy, how a member of a jury got his fellow jurors to view an open-and-shut case differently, and what a doctor found they needed to do to engage with a vaccine sceptic.
Above all, he reveals the techniques we can all master to successfully connect with others, however tricky the circumstances. Packed with fascinating case studies and drawing on cutting-edge research, this book will change the way you think about what you say, and how you say it.
In a world torn apart by war, a brother and sister fight to find each other. The sweeping new novel from New York Times bestselling author Katherine Arden.
Discover the Sunday Times bestselling supernatural historical fantasy from the author of The Bear and the Nightingale, a spellbinding, sweeping novel set in the trenches of WW1.
WATERSTONES SCIENCE FICTION & FANTASY BOOK OF THE MONTH
‘Darkly beautiful and deeply humane.' Ava Reid, bestselling author of A Study in Drowning
‘One of the best historical fantasies I've ever read’ Emma Törzs, bestselling author of Ink, Blood, Sister, Scribe
'Wonderful storytelling. Inventive, haunting and deeply moving.' Sarah Winman, bestselling author of Still Life
Amid the falling shells of Flanders Field, magic and mystery fills the air…
Penguin Readers is an ELT graded reading series, designed for teenagers and young adults learning English as a foreign language.
With carefully adapted text, new illustrations, language practise activities and additional online resources, the Penguin Readers series introduces language learners to bestselling authors and compelling content. Titles include popular classics, exciting contemporary fiction, and thought-provoking non-fiction.
Ashes in the Snow, a Level 5 Reader, is B1 in the CEFR framework. The text is made up of sentences with up to four clauses, introducing present perfect continuous, past perfect, reported speech and second conditional. It is well supported by illustrations, which appear regularly.
Ashes in the Snow follows fifteen-year-old Lina Vilkas as she’s taken from her home in Lithuania with her mother and younger brother. Lina uses her love of art to try and find her father and keep herself and her family alive.
With carefully adapted text, new illustrations, language practise activities and additional online resources, the Penguin Readers series introduces language learners to bestselling authors and compelling content. Titles include popular classics, exciting contemporary fiction, and thought-provoking non-fiction.
After You, a Level 5 Reader, is B1 in the CEFR framework. The text is made up of sentences with up to four clauses, introducing present perfect continuous, past perfect, reported speech and second conditional. It is well supported by illustrations, which appear regularly.
Lou is now living in London and trying to be happy, but it’s difficult when she misses Will so much. One night, a young girl appears at her door. “My name’s Lily Houghton-Miller,” she says. “I need to talk to you about my father – Will Traynor.”
Penguin Readers is an ELT graded reading series, designed for teenagers and young adults learning English as a foreign language.
With carefully adapted text, new illustrations, language practise activities and additional online resources, the Penguin Readers series introduces language learners to bestselling authors and compelling content. Titles include popular classics, exciting contemporary fiction, and thought-provoking non-fiction.
This Summer's Secrets, a Level 5 Reader, is B1 in the CEFR framework. The text is made up of sentences with up to four clauses, introducing present perfect continuous, past perfect, reported speech and second conditional. It is well supported by illustrations, which appear regularly.
It’s a hot summer in Cornwall. When 16-year-old Senara Jenkins and her friends lose their drone in the garden of Cliff House, they discover that it is full of secrets. As Senara meets a world of beautiful rich people, her life changes. But should some secrets stay secret?
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