The book offers the comprehensive picture of the academic entrepreneurship phenomenon in the Visegrad countries perspective and it is an insightful read for university managers responsible for the development of the academic entrepreneurship. It is also an interesting body of empirical knowledge for the academic entrepreneurship stakeholders, such as local business, organizations supporting entrepreneurship, and local government institutions.
This book draws on the results of international survey conducted among students and academics representing universities from the Visegrad Group countries. The survey was an important part of the project “Cross-border Bees in V4 Countries - Building of Educational Entrepreneurship Start-ups in V4 Group” granted by the International Visegrad Fund for 2016-2017 (project no. 11610602). University of Bielsko-Biala (project coordinator) collaborated with the Technical University in Ostrava from the Czech Republic, the Alexander Dubček University from Slovakia, and the Szent István University from Hungary.
Customer engagement is a customer’s voluntary contribution of resources to a firm’s marketing function, extending beyond financial patronage. In other words, it is a customer behavioural manifestation toward the brand or firm that goes beyond transactions and results from motivational drivers. Customer engagement in this book refers to the engagement of individual customers, that is, consumer buyers, final consumers, or consumer end-users, either initiated by companies or the customers themselves. The authors reveal both the current practices of firms as well as their plans for customer engagement, and answer the following research questions:
1. How should the customer engagement phenomenon be defined from a managerial point of view?
2. What are the forms of customer engagement which need to be managed in business practice?
3. What are the basics of customer engagement management?
4. What are the external conditions for customer engagement management ?
5. What is the intensity of customer engagement in business practice?
6. What are the consequences of customer engagement for firms?
7. What are the firms’ efforts in managing customer engagement?
The current book advances the understanding of customer engagement as an object of management endeavours by companies in the business practice of the consumer goods and services sector and is therefore insightful for marketing academics, practitioners and students.
Koncepcja Customer Engagement (CE) jest jedną z nowych teorii opisujących aktywizm konsumenta we współkreowaniu wartości.
Niniejsza monografia, będąca efektem kilkuletnich badań realizowanych w latach 2015-2018 w ramach grantu Narodowego Centrum Nauki, ma, w zamierzeniu autorów, dostarczyć kompleksowej wiedzy na temat zjawiska Customer Engagement wśród polskich konsumentów.
Książka jest adresowana zarówno do środowiska naukowców, jak i praktyków biznesu prowadzących działalność na rynku dóbr i usług konsumpcyjnych. Może być także przydatna w kształceniu na studiach magisterskich i doktoranckich.
Ten produkt jest zapowiedzią. Realizacja Twojego zamówienia ulegnie przez to wydłużeniu do czasu premiery tej pozycji. Czy chcesz dodać ten produkt do koszyka?
